Shipping policy

Effective Date: 01-May-2025

At HerSense, we strive to deliver your thoughtfully chosen clothing to you as quickly and efficiently as possible. Please read our shipping policy below for details on our shipping process.

 

Processing Time:

Once your order is placed on hersense.com, our team works diligently to process it. It typically takes approximately 1-2 business days for us to prepare your order for shipment. Please note that processing times may vary slightly during peak seasons or promotional periods.

 

Shipping Time:

The time it takes for your order to reach you after it has been shipped depends on your location. We generally estimate the shipping time to be 3-7 business days from the date of dispatch. Please be aware that unforeseen circumstances such as weather conditions or logistical issues with our shipping partners may occasionally cause delays. 

 

Order Tracking:

Once your HerSense order has been shipped, you will receive a shipping confirmation email and/or SMS/WhatsApp message containing your tracking number and a link to track your package. You can use this information to stay updated on the delivery status of your order. Please allow up to 24 hours for the tracking information to become active.

 

Delivery Partners:

We partner with reputable and reliable courier services to ensure your order is delivered safely and securely. Our primary delivery partners are Delhivery and Bluedart.

 

Shipping Address:

Please ensure that the shipping address you provide during checkout is accurate and complete, including any apartment numbers, suite numbers, or landmarks. We are not responsible for delays or non-delivery caused by incorrect or incomplete shipping addresses.

 

Delivery Attempts:

Our delivery partners will typically make 2-3 attempts to deliver your order. If you are unavailable to receive the delivery after multiple attempts, the package may be returned to us. In such cases, you may be responsible for any additional shipping charges for reshipment.

 

Lost or Damaged Packages:

While we take utmost care in packaging your order, occasionally packages may be lost or damaged during transit. If you experience any issues with your delivery, please contact our customer support team at hi@hersense.com within 7 days of the expected delivery date. We will work with our shipping partners to investigate the matter and find a suitable resolution.

 

Contact Us:

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us at hi@hersense.com.

 

We appreciate your understanding and look forward to you enjoying your HerSense purchase!