Privacy policy

Effective Date: 01-May-2025

HerSense ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you use our website hersense.com (the "Site") and any related services (collectively, the "Services"). 

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. 

1. Information We Collect

We may collect the following types of personal information from you:

●     Information You Provide Directly:

○     Account Information: When you create an account, place an order, or contact us, we may collect your name, email address, phone number, shipping address, billing address, username, and password.  

○     Payment Information: When you make a purchase, we collect necessary payment information, such as your credit card details or other payment method information. Please note that payment information is processed by our secure payment gateway providers and we do not directly store your full credit card details on our servers.

○     Communications: When you contact us via email (hi@hersense.com) or other communication channels, we may collect the content of your communications and any related information.

○     Marketing Preferences: We may collect information about your preferences for receiving marketing communications from us.

○     User Content: Any reviews, comments, or other content you submit to our Site.

○     Survey Responses: Information you provide when participating in surveys.

 

●     Information Collected Automatically:

○     Usage Data: We may collect information about how you access and use our Services, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits.  

○     Device Information: We may collect information about the device you use to access our Services, including the device model, unique device identifiers, and mobile network information. 

○     Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your browsing activities and preferences. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy [Link to your Cookie Policy if you have one]. 

 

2. How We Use Your Information

We may use your personal information for the following purposes:

 

●     To Provide and Maintain Our Services: To operate our Site, process your orders, manage your account, and provide customer support.  

●     To Process Payments: To process your transactions and prevent fraudulent activities.

●     To Communicate with You: To respond to your inquiries, provide order updates, and send you important notices related to our Services.

●     For Marketing and Promotional Purposes: With your consent where required by applicable law, we may send you newsletters, promotional emails, and other marketing communications about our products and services. You can opt-out of receiving these communications at any time by following the unsubscribe instructions provided in the emails or by contacting us at hi@hersense.com. 

●     To Personalize Your Experience: To understand your preferences and tailor the content and offers you see on our Site.

●     To Improve Our Services: To analyze usage patterns, conduct research and development, and improve the functionality and user experience of our Services.

●     To Ensure Security: To protect our Services and your information from unauthorized access, use, or disclosure.

●     To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

 

3. How We Share Your Information

We may share your personal information with the following categories of recipients: 

 

●     Service Providers: We may share your information with third-party service providers who assist us in operating our Services, such as payment processors, shipping providers, email marketing services, website analytics providers, and customer support providers. These service providers are contractually obligated to protect your information and use it only for the purposes of providing services to us.  

●     Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or similar transaction, your information may be transferred to the acquiring entity. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

●     Legal Compliance: We may disclose your information to law enforcement agencies, government authorities, or other third parties if required by law or legal process, or if we believe in good faith that such disclosure is necessary to (a) comply with a legal obligation, (b) protect our rights or property, (c) prevent fraud or illegal activity, (d) protect the safety of users of our Services or the public, or (e) defend against legal claims. 

●     With Your Consent: We may share your information with third parties with your explicit consent.

 

4. Your Rights and Choices

You have certain rights regarding your personal information, subject to applicable law:

●     Access: You may have the right to request access to the personal information we hold about you.

●     Correction: You may have the right to request that we correct any inaccurate or incomplete personal information we hold about you.  

●     Deletion: You may have the right to request that we delete your personal information, subject to certain exceptions. 

●     Objection to Processing: You may have the right to object to the processing of your personal information for certain purposes, such as direct marketing. 

●     Restriction of Processing: You may have the right to request that we restrict the processing of your personal information under certain circumstances. 

●     Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller. 

●     Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at hi@hersense.com. We may require you to verify your identity before responding to your request. 

 

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our Services, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the applicable laws. 

 

6. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include technical, administrative, and physical safeguards. However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. 

 

7. Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at hi@hersense.com, and we will take steps to delete such information. 

 

8. Links to Other Websites

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's website. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policy of every website you visit. 

 

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our Site and updating the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Services after the posting of a revised Privacy Policy constitutes your acceptance of the changes. 

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: 

 

DB Cooper Lifestyle,

10, Chinna Thottam 2nd Street,

Kangeyam Road, Tirupur,

Tamil Nadu - 641604

Email: hi@hersense.com