Cancellation Policy

Effective Date: 01-May-2025

At HerSense, we understand that sometimes you might need to cancel an order. We strive to process your orders quickly, so please review our cancellation policy carefully.

 

Cancellation Window:

You may request to cancel your order within [Insert Timeframe, e.g., 2 hours, 12 hours] of placing it, provided that the order has not yet been processed for shipping and has not reached the "Ready to Ship" status.

 

How to Request Cancellation:

To request a cancellation, please immediately contact our customer support team via one of the following methods:

●     Email: Send an email to hi@hersense.com with your order number and a clear request for cancellation.

We will make our best effort to accommodate your cancellation request within the specified timeframe.

 

Cancellation Not Guaranteed:

Please note that once an order has been processed for shipping and has reached the "Ready to Ship" status, we are unable to guarantee cancellation. This is because your order has already been prepared for dispatch and is in the process of being handed over to our shipping partners.

 

Consequences of Late Cancellation:

If your cancellation request is received after the order has been processed for shipping, our standard return policy will apply. You will need to wait to receive the order and then initiate a return request according to the terms outlined in our Return Policy [Link to your Return Policy page].

 

Cancellation by HerSense:

HerSense reserves the right to cancel an order under certain circumstances, which may include but are not limited to:

●     Product unavailability: If the item(s) you ordered are out of stock or no longer available. We will notify you promptly and issue a full refund.

●     Pricing errors: If there was an incorrect price displayed on our website for the item(s) you ordered. We will notify you and offer the option to reconfirm your order at the correct price or cancel it for a full refund.

●     Suspicion of fraudulent activity: If we suspect any fraudulent activity associated with your order.

●     Incomplete or inaccurate shipping information: If the shipping address provided is incomplete, invalid, or located in a non-serviceable area. We will attempt to contact you for clarification, but if we do not receive a response, we may cancel the order.

 

Refund for Cancelled Orders:

If your cancellation request is approved and the order has not been shipped, we will process your refund within [Insert Number] business days. The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider. You will receive a confirmation email once the refund has been initiated. 

 

Partial Cancellations:

Currently, we do not support partial cancellations of orders. If you wish to remove items from your order, you will need to cancel the entire order (within the cancellation window) and place a new order with the desired items.

 

Contact Us:

If you have any questions or concerns regarding our Cancellation Policy, please do not hesitate to contact us at hi@hersense.com.