We have detailed size guides available on each product page on hersense.com. Please refer to these guides to find your perfect HerSense fit. If you still need assistance, feel free to reach out to us at hello@hersense.com.

Explore our full range of thoughtfully designed products at hersense.com!

You can easily track your HerSense order using the tracking link provided in your shipping confirmation email from hello@hersense.com. You can also log in to your account on hersense.com to view your order history and status.

A small platform/convenience fee may be added to your HerSense order at checkout. This fee is non-refundable.

Please contact us within 30 minutes of placing your order at hello@hersense.com if you need to update your address or phone number. We'll do our best to accommodate your request if your order hasn't been processed for shipping yet. Address changes are not possible once the order has been shipped.

Simply browse our collection at hersense.com, select the items you love, choose your preferred size and color, and click "Add to Cart." Once you've added all your desired items, proceed to checkout and follow the easy steps to complete your purchase.

We aim to dispatch your HerSense order within 1-2 business days of order confirmation. For pre-order items, the estimated shipping date will be clearly mentioned on the product page.

Domestic delivery typically takes 2-7 business days after dispatch, depending on your location. For more specific delivery timelines for your region, please feel free to contact us at hello@hersense.com.

Currently, we primarily offer standard shipping. If we introduce expedited shipping options in the future, we will be sure to announce it on hersense.com and through our newsletters.

Your pre-ordered HerSense items will ship on or around the estimated shipping date mentioned on the product page at the time of purchase. We will notify you via email from hello@hersense.com if there are any unexpected delays.

Please visit our Returns & Exchanges page on hersense.com for detailed instructions and to initiate a request

We offer exchanges for size and color within the same product category and refunds to your original payment method within [number] days of delivery, provided the items meet our return conditions (unworn, with tags, etc.). Please refer to our detailed Returns & Exchanges policy on hersense.com for specific guidelines.

Once your request is approved through our portal, we will arrange for a pickup of the items (where applicable). After the items pass our quality check, we will process your exchange or initiate your refund within [number] business days. You'll receive updates via email from hello@hersense.com throughout the process.

For domestic COD refunds, once your return is processed and approved, we will initiate a bank transfer to the bank account details you provide during the return process.

Please ensure you are returning the correct HerSense items as per your return request. We are not responsible for items returned in error.

You can typically initiate a category exchange through our Returns & Exchanges portal on hersense.com, subject to our policy. You may need to pay any price difference. Please refer to the portal for available options and instructions.

Typically, the original item is picked up first, and the exchanged item is shipped after the pickup is confirmed and processed at our warehouse.

The applicability of coupon codes to exchange orders will be specified at the time of exchange on our portal.

Refunds on category-exchanged items are generally processed according to our standard refund policy. Please check the details on our Returns & Exchanges page.

If there's a price difference for a category exchange, you'll be prompted to pay the remaining amount through our secure payment gateway during the exchange process on our portal.

We usually offer free shipping for the first exchange. Please refer to our Returns & Exchanges policy for any specific conditions.

If the new item you're selecting is of a higher price, you will need to pay the difference.

Our current exchange policy typically allows exchanges for items of the same or higher value.

Our policy usually allows for one exchange per order. Subsequent exchanges for a different product category may not be possible. Please refer to our Returns & Exchanges policy for details.

The applicability of the original discount to an exchange order will be specified during the exchange process on our portal.

To request a cancellation for your HerSense order, please contact our customer support team as soon as possible at hello@hersense.com. We can only process cancellations for orders that have not yet reached the "Ready to Ship" status.

If you paid for your HerSense order in advance and your cancellation request is approved, the refund will be initiated to your original payment method within [number] business days. The time it takes for the refund to reflect in your account may vary depending on your bank.

Unfortunately, we are unable to cancel orders that have already been shipped and are in transit. However, once you receive the order, you can initiate a return (as per our return policy). We hope you'll find something you love from HerSense in the future!

If your payment for a HerSense order fails, please first try again, ensuring all your payment details are correct and your internet connection is stable. If the issue persists, please contact our customer support team at hello@hersense.com, and they can assist you in checking the status or exploring alternative payment methods.

We offer a variety of convenient payment options, including major credit and debit cards, net banking, UPI, and popular digital wallets. For eligible domestic orders, we also offer Cash on Delivery (COD) with a nominal fee. You can see all available options at the checkout page on hersense.com. A small platform/convenience fee may be applicable to all orders.

Once your payment is successful, you will receive an order confirmation email from hello@hersense.com with your order details. You will also see an order confirmation message on the hersense.com website after completing the payment. If you don't receive a confirmation, please contact us at hello@hersense.com to verify your order status.

We'd love to have you join the HerSense community! You can connect with us on our social media channels [list social media handles] and sign up for our newsletter on hersense.com to stay updated on our latest arrivals, promotions, and more.

You can reach our dedicated customer support team by emailing us at hello@hersense.com. We aim to respond to your queries as quickly as possible.

Once your payment is successful, you will receive an order confirmation email from hello@hersense.com with your order details. You will also see an order confirmation message on the hersense.com website after completing the payment. If you don't receive a confirmation, please contact us at hello@hersense.com to verify your order status.