Refund policy

Effective Date: 01-May-2025

 At HerSense, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and exchange policy. Please read the following guidelines carefully.

 

Return & Exchange Window:

You have 7 days from the date of delivery to initiate a return or exchange for your HerSense order.

 

Eligibility for Returns & Exchanges:

To be eligible for a return or exchange, the following conditions must be met:

○     Unworn and Unused: The item(s) must be unworn, unwashed, and in the same condition you received them.

○     Original Tags Attached: All original tags, labels, and any accompanying packaging must be intact and attached to the item(s).

○     Original Packaging: The item(s) must be returned in their original packaging, if applicable.

○     Proof of Purchase: You must provide a valid order number or proof of purchase.

 

Items Not Eligible for Return or Exchange:

For hygiene reasons and other considerations, the following items are not eligible for return or exchange:

●     Items marked as "Final Sale" or "Non-Returnable" (unless there is a manufacturing defect).

 

How to Initiate a Return or Exchange:

1.      Contact us through our customer care number only Whatsapp - +91 63829 45422

2.     Provide your order number and email address to access your order details. Provide the item(s) you wish to return or exchange and the reason for the return/exchange.

3.     Shipping Instructions: Once your return or exchange request is approved, you will receive detailed instructions on how to pack and ship the item(s) back to us. 

4.   Though a specific courier may deliver products to your address, they may not have the service for reverse pick up facility. In that case you will have to ship the product back to us. Contact us to get the return address. We will refund upto 100/- as courier charges.

 

Return Process & Refunds:

○     Once we receive your returned item(s) and they pass our quality inspection, we will process your refund within 5 to 7 business days.

○     The refund will be credited to your original payment method.

○     Please note that the original shipping charges (if applicable) are non-refundable unless the return is due to a manufacturing defect or an error on our part.

 

Exchange Process:

●     Once we receive your item(s) for exchange and they pass our quality inspection, we will process your exchange request.

●     If the requested exchange item (same product, different size or color) is in stock, we will ship it to you within 3 to 5 business days.

●     You will receive a shipping confirmation email with tracking information once the exchanged item has been dispatched.

●     If the requested exchange item is out of stock, we will notify you and offer the option of a refund or store credit.

● 1 time free exchange will be provided, following 2nd exchange will charged an additional ₹100 

 

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at hi@hersense.com with your order number and clear photos of the damage or defect. We will assess the issue and provide you with the best possible solution, which may include a return, exchange, or refund.

 

Final Sale Items:

Items marked as "Final Sale" are not eligible for return or exchange unless they are found to be defective upon arrival. Please choose carefully when purchasing these items.

 

Contact Us:

If you have any queries or concerns regarding our Return & Exchange Policy, please do not hesitate to contact us at hi@hersense.com.